”MY SECRET POEM“

PREPARATION of YOUR ORDER

The purchased artwork will be made ready and packaged with utmost care. Once your order is received, your artwork will be shipped out within up to 15-20 business days.

SHIPPING

Your paintings will be packed carefully for highest safety during transit. You will be notified and sent the tracking information when your order has shipped.

TURKEY

Canvas paintings will be sent stretched (remaining on the wooden frame) – ready to hang. The art will ship inside a safely packed (or crate if the painting is extra large).

INTERNATIONAL shipping outside Turkey

For overseas shipment, Artwork shipped rolled in a safe shipping tube (not including the stretcher bars). This method reduce the overseas shipping costs for the buyer significantly. Once the artwork arrives, the buyer can have the painting re-stretched easily at a local art framer.

If you prefer to have a painting shipped remaining “stretched” on the stretcher bars (ready to hang), additional costs will apply. The Checkout function (during your online purchase) is already configured to provide you with both shipping options for your purchase (“Rolled” or “Stretched”) for overseas counties.

DAMAGE or LOSS

You will be fully refunded in case of any loss or damage that occurs during shipment. Once the painting arrives inspect it carefully and in case there is any damage please take photos and contact me immediately via email

CUSTOMER SATISFACTION & RETURNS

Customer satisfaction is very important to me, therefore, if you are not fully happy with your purchase, please inform me within 3 days of delivery and you can send the artwork back. I will be glad to refund or exchange the full amount of the painting. Please note that buyers are responsible for the RETURN shipping costs if the reason for return is other than damage. The artwork must be returned in its original packaging and in the same condition when it was received. It is therefore important, to take care both when unpacking and repacking the artwork.

PRESENTATION of ATWORK COLORS

Please note that colour may vary slightly depending on your computer/device screen. If you are in doubt, please check the artwork on somebody else’s computer or device as well before making the purchase. If you would like to see more photos of the artwork, feel free to reach out to me

USE & COPYRIGHT

Purchasing the art grants you the right to install and use the painting as décor both privately and corporately. The artwork may not be altered in any way. Reproductions cannot be made unless authorized by Atieh Rohani , “the Artist”.
The Artist holds copyright to the image of sold artwork and may use the image at will for prints, publication and the like.